Contact Us
NDT Phone Integration
Net Dial Tone (NDT), our hosted, state-of-the-art phone system fully integrates with qManage. With this integration, you immediately know who’s calling, allowing for quick and accurate service every time.
Plus, customers will automatically be matched with a representative that can expertly solve their problem. Keep your phone lines clear and your customers satisfied with rapid, intentional service.
Schedule a Free Demo
qManage powers efficient customer service. NDT takes your operation to the next level.
Instantly See Who’s Calling
Customer service representatives no longer need to spend valuable call time searching for account and contact information. Once paired with our NDT integration, calls received will pop up in qManage no matter where you are in the software. Plus, NDT syncs with contact information you’ve already saved so you can see who’s calling.
See and Hear Call History to Make Informed Decisions
Easily reference any conversation with a customer by using Call Recording. Once calls are recorded, they’ll populate in the Activity tab in the customer’s profile. Further, all calls—recorded or otherwise—can be found in the Call Log, which keeps a comprehensive list of all outgoing and incoming calls.
Make Calls Without Dialing the Phone
Need to follow up on a ticket with a customer? With Click to Call, you won’t have to go searching for their contact information or dial your phone. Simply click the phone number saved in their contact card, pick up your phone, and it will already be connecting to your desired contact.
Effortless communication with your customers—the way it should be.
That’s where we come in.
Auto Attendants
NDT’s Auto Attendant helps direct callers to the proper customer support representative by prompting them to clarify the reason for their call. You can program the Auto Attendant in various ways, including the ability to greet callers differently based on the time of day.
Call Recording
Boost your team’s productivity with call recording. With NDT, you can replay phone calls to ensure quality, use them to train your team, and confirm the details of the conversation.
Web-Based Account Management
Manage your account with the NDT web portal. With web-based account management, you can add lines, create ring groups, alter the auto attendant, and more.
Call Queues
Create multiple call queues to help filter callers into the correct category. This way, you can always have the right support person helping with the issues they understand best, leading to a more efficient customer experience.
Poly Edge Systems
qManage’s integration with Net Dial Tone leverages Poly’s E Series phones to further enhance your experience. Take advantage of these Bluetooth and Wi-Fi enabled phones feature Poly NoiseBlockAI, allowing you to capture or output crystal clear audio from anywhere.
