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Features
qManage was designed to help your team identify solutions, faster. Our instinctive system provides an easy-to-follow format for your support representatives to document every customer ticket or request, even during the busiest rushes.
Simplify your team’s most important processes.
Track Your Contacts & Conversations
No matter the size or scope of your business, qManage syncs with every customer contact in your database. When you link contacts to tickets, you’re able to drill down on their name to instantly view their contact profile.
The Tickets Register reveals every issue that’s been linked to the customer and their associated company. Representatives can quickly review the customer’s past experiences with your product, and follow up on any issues that remain unresolved.
Stay Up to Date on Every Task
In an incredibly fast-paced environment like a customer service center, you can’t afford to miss a moment. qManage automatically sends customized email alerts and notifications when a new ticket has been assigned to you, changed statuses, or an update was made by another teammate.
Never lose sight of a project’s progression, and keep your coworkers in-the-know.
Tailored to Your Unique Needs
Your support staff may follow predetermined procedures while solving a customer service issue, but qManage gives them the freedom of customization. Create custom filters that locate tickets based on specific protocol, and craft lists to keep your database organized.
Robust Filtering
qManage filters allow you to quickly find the ticket you’re looking for. Plus, filtering by product enables you to identify trends to isolate your customers’ common pain points.
Custom Fields
Create and add custom fields to tickets, contacts, and companies so you can tailor each item’s categorization criteria to your business’ unique needs.
Ticket Lists
Curate lists that help you categorize tickets based on issue type, customer, product, or action items. Once they’re created, add ticket lists to your favorites so they’re easily accessible.
Priority/Status
qManage priorities allow you to escalate tickets based on the issue’s severity. Statuses provide a quick description of where a ticket stands so your team members know what’s next.
Manage Your Team with In-Depth Analytics
qManage offers built-in reports to help evaluate productivity levels and gauge where your processes can improve. Resources like the User Statistics Report display performance metrics for users and teams within a specified timeframe. Check how many tickets were opened, closed, and which still require a resolution. Access information easily so that you can make data-driven decisions.
Route Calls Easily & Automatically
qManage integrates with our Net Dial Tone (NDT), a hosted phone system that employs our state-of-the-art equipment to route your voice and data traffic. That means you don’t have to invest in any external hardware or software to benefit from the power and adaptability of VoIP communications. Customers will automatically be matched with a representative that can expertly solve their problem.
Keep your phone lines clear and your customers satisfied with rapid, intentional service.
Learn More About Net Dial Tone