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Building Better Customer Service Experiences
Provide Top-Notch Customer Service for your Business
Great service and support are the cornerstones of any innovation-driven company. To truly resolve user issues as they arise, you need the right tools. qManage was designed by problem solvers, for problem solvers. Automate your service desk operation and lower costs while improving your internal processes.
qManage organizes your customer service issues and service representatives. Our tools allow your team to track and organize every step of their intricate processes, so they can share solutions with your customers faster. Keep comprehensive records of every call, create individualized ticket lists, instantly connect issues with database contacts, and maintain a detailed archive of how customer tickets are resolved.
Dashboard
The customizable dashboard keeps your most-used features—such as Ticket History and custom reporting—always within reach.
Ticket Creation
Track user issues in a systematic, easily repeatable format, and identify the solutions in real time.
Contacts/Drill-Down Ability
Link tickets to the customer contacts in your database & see every issue assigned to them quickly.
Notifications/Emails
Send email alerts and notifications when a ticket has been updated, assigned to you, or escalated to another team.
Customization
Create ticket lists, reorganize list columns by relevance, and customize searches with filters that deliver a list of tickets that match your criteria.
Advanced Phone Integration
Your customers can reach you faster with our Net Dial Tone (NDT) phone integration. Establish several phone lines and enhance communication.
Unparalleled Support for your Service Desk Software
There’s no shortage of ways qManage can optimize and organize your operation. When you need help, our team of experts are ready to provide the comprehensive guidance you need to get back to sourcing solutions for your own customers.
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